Mohammad Esmaeil Motlagh; Seyyed Davoud Nasrollahpour Shirvani; Mohammad Reza Maleki
Volume 10, Issue 7 , December 2014, , Pages 931-940
Abstract
Introduction: Iranian national productivity and excellence award model is an effective instrument for the application of total quality management and to achieve satisfaction of stockeholders about evaluation, improvement and development of organizational function at a national level. In this study the ...
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Introduction: Iranian national productivity and excellence award model is an effective instrument for the application of total quality management and to achieve satisfaction of stockeholders about evaluation, improvement and development of organizational function at a national level. In this study the conception of managers and experts specialists in the health secter of Iran about the structure and application of INPEA model and its relationship to personal and organizational variables was evaluated. Methods: This cross-sectional and interventional study was conducted in 2010-11 in 13 Universities (from 41 Universities of Medical Sciences of Iran) which were selected by stratified and systematic randomized. In all 13 selected Universities, an educational workshop was performed in 2 days and after perception of managers and experts specialists about principles, criteria, sub-criteria, Weighting of them, self- assessment approaches and the RADAR logic of INPEA model evaluated by a Questionnaire which its validity and reliability was approved. The data analysis was performed by SPSS18. Results: From 283 persons were surveyed, 161 persons (56.5% of total) were males. 60.4% of persons had bachelor's degree. 109 persons (38.2%) were managers and the others were expert specialists. The mean and Sd of job experience were 18.8± 6.5 years. About 90% of persons believed that the principle and values of INPEA model is vary much in political, economic and cultural characteristics of health care organizations. The mean and Sd. of scoring about fitness to Iran health policies was 4.1±0.8 (of total 5). RADAR scoring card with mean and Sd 3.7±0.8 (of total 5) was recognized as an effective instrument for evaluation in the function of organizations in the health sector of Iran and to determine the strange points of the organization and improvable domains. There were not significant correlations between the mean scores of conception of managers and experts specialists and typing of the studied Universities. Conclusion: INPEA model is a suitable instrument for improvement and promotion of organizations in the health sector of Iran.Keywords: Productivity; Health Care Systems; Organizational Excellence Models
